Terms and Conditions

Welcome to Rooli. By creating an account and using any of the services offered, you are confirming agreement to these terms and conditions. This document forms a legally binding agreement between the user (‘you’) and the platform. The services are operated by Novatrix SRL (registration number 3-102-893958), which is licensed and regulated by the Tobique Gaming Commission under e-gaming licence No. 0000002. It is essential to read and understand these rules fully before participating in any games. The Rooli online casino operates strictly in accordance with these regulations.

General Provisions

These terms and conditions apply to all gaming activities on the platform. The platform reserves the right to amend these provisions at any time. It is the responsibility of the player to regularly review the terms for any updates. All promotions, bonuses, and special offers are subject to their own specific terms, which will be provided alongside the offer. In case of any discrepancy between these general terms and promotion-specific terms, the latter shall prevail.

Player Accounts

Registration and Eligibility

To register for an account, individuals must be at least 18 years of age. By creating an account, you warrant that you are of legal age and that online gambling is not prohibited in the jurisdiction of residence. Players from Australia should be aware that the Australian Communications and Media Authority (ACMA) may request local internet service providers to block access to offshore gambling websites. Each player is permitted to open only one account. The use of multiple accounts is strictly forbidden.

Account Verification (KYC)

To comply with regulatory requirements, Rooli is required to verify the identity and details of its players. This process, known as Know Your Customer (KYC), is mandatory, particularly before processing withdrawals. The following documents may be requested:

A valid photo ID (e.g., passport or driver’s licence).
Proof of address (e.g., a recent utility bill or bank statement).
Proof of ownership for the payment method used.

Verification typically takes between 24 and 72 hours, provided all documents are clear and valid.

Financial Policies

Deposits

A minimum deposit of AU$30 is generally required for most payment methods. Rooli supports transactions in Australian Dollars (AUD) as well as various cryptocurrencies, including BTC, ETH, and LTC. A crucial condition is that all deposited funds must be wagered at least three times before a withdrawal request can be submitted. This rule is in place to prevent financial misconduct.

Withdrawals

Withdrawal requests are processed following account and payment verification. The standard limits are AU$8,500 per seven-day period and AU$40,000 per 30-day period. Progressive jackpot winnings are an exception and are paid out in full. While processing times for most e-wallets and cryptocurrencies are instant after approval, card payments may take 1-3 banking days and bank transfers can take 3-5 banking days. The internal approval process can take up to 72 hours.

Bonus and Promotion Rules

When a bonus is active, certain rules apply to gameplay. The maximum bet permitted with an active bonus is AU$8. Unless stated otherwise in specific promotional terms, bonuses and winnings from free spins are subject to a wagering requirement of 45x. Game contributions towards wagering vary; typically, pokies contribute 100%, while table games, video poker, and live casino games contribute 5%. Any form of bonus abuse may result in the voiding of the bonus and any associated winnings.

Prohibited Actions

Any fraudulent activity, including the use of stolen cards, collusion with other players, or the exploitation of software bugs, is strictly prohibited. The use of automated software (‘bots’) or any form of artificial intelligence to play games is also forbidden. Engaging in such actions will lead to immediate account closure and the forfeiture of all balances. Rooli reserves the right to report any fraudulent activity to the relevant authorities.

Dispute Resolution

Should any issues or disputes arise, players are encouraged to first seek a resolution with the customer support team. Clear communication and providing all relevant details will help expedite the process. If a satisfactory solution cannot be reached, please refer to the complaints procedure outlined by our licensing authority. For any queries regarding these terms, you can Rooli contact us for clarification.