Contact Us

At Rooli, we’re committed to providing a seamless and enjoyable gaming experience for all our Australian players. We understand that questions can arise, which is why our dedicated support team is on hand to assist with any enquiries. Whether you need help with the account, payments, or games at the Rooli online casino, our professional customer service agents are ready to help. Getting in touch is straightforward.

Main Support Channels

We offer several ways to contact us, ensuring you can get the help you need, when you need it. For the quickest resolution, we recommend using our live chat feature, but we also provide support via email for more detailed queries.

Live Chat for Instant Assistance

The most efficient way to get answers is through our Live Chat service. It is the ideal option for urgent issues or quick questions about bonuses, payments, or game rules.

Availability: Our team is available 24/7, ready to assist you at any time of day.
Response Time: You can expect a response within a few minutes, connecting you directly with a support agent.
Location: The live chat widget can be easily accessed from the help section on our website once you are logged in.

Email Support

For less urgent matters or if you need to provide documents, you can contact us via email. Our support team diligently monitors the inbox to ensure timely replies. Send enquiries to support@rooli.com. We aim to respond to all email queries within 24 hours. To help us resolve the issue faster, please include the username and a detailed description of the matter. For information on how we handle data, please refer to the Rooli privacy policy.

Self-Help Resources

Before you contact us, it might be helpful to check our comprehensive Help Centre. It is packed with information and answers to the most common questions our players have. This resource is designed to provide immediate answers without needing to wait for an agent. Key topics covered include:

Account verification and KYC procedures.
Deposit and withdrawal methods, times, and limits.
Understanding bonus terms and wagering requirements.
Setting up and using responsible gambling tools.
Troubleshooting common technical issues with games or the site.

Our goal is to ensure that every player at Rooli has access to prompt and effective support. We continuously update our help resources and train our support staff to provide the best service possible.