Privacy Policy

This Privacy Policy outlines how Rooli collects, uses, protects, and discloses information gathered from players. At Rooli online casino, we are committed to safeguarding the personal data of our users. This document explains our practices and the choices available regarding the use of personal information. Understanding these terms is crucial for a secure gaming experience, and it works in conjunction with our commitment to player safety, detailed in our Rooli responsible gambling page.

Information We Collect

To provide and improve our services, we gather various types of information. This data collection is essential for maintaining a secure and functional platform for all Australian players.

Personal Identification Information: This includes a full name, date of birth, and gender, which are necessary for account registration and age verification to ensure compliance with the 18+ requirement.
Contact Information: We collect email addresses and phone numbers to communicate important account updates and promotional offers.
Financial Information: To process deposits and withdrawals with currencies like the Australian Dollar (AUD), we require details of payment methods, such as credit card numbers or e-wallet identifiers.
Verification (KYC) Documents: As part of our regulatory obligations under our Tobique Gaming Commission licence, we may request copies of government-issued ID, proof of address (like a utility bill), and proof of payment method ownership.
Technical Information: We automatically collect data such as IP address, browser type, and device information to ensure platform security and optimise the user experience.

How We Use Your Information

The data collected is used for specific and legitimate purposes designed to deliver a safe and enjoyable gaming environment.

To Manage Accounts: Information is used to set up and operate player accounts, process transactions in AUD or other supported currencies, and provide access to our games.
To Comply with Legal Obligations: We use data for identity verification (KYC), fraud prevention, and anti-money laundering (AML) checks as required by law.
To Enhance Services: Technical data helps us understand how players interact with our platform, allowing us to improve functionality and develop new features.
To Provide Customer Support: When a player contacts support, we use account information to resolve queries efficiently.
For Marketing Communications: With consent, we may send information about promotions and new games. Players can opt out of these communications at any time.

Rooli does not sell personal data to third parties. We only share information under limited and controlled circumstances.

Payment Processors: To facilitate secure transactions, financial information is shared with trusted third-party payment providers.
Game Providers: Some gameplay data may be shared with our software providers to ensure the fair and correct operation of games from studios like BGaming and Pragmatic Play.
Regulatory Authorities: We may be required to disclose information to the Tobique Gaming Commission or other legal bodies to comply with our licensing obligations.
Fraud Prevention Agencies: Data may be shared to combat fraudulent activity and protect our platform and players.

Data Security

Protecting player information is a top priority. We implement robust security measures to prevent unauthorised access, alteration, or disclosure of data. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between the browser and our servers, secure payment gateways, and strict internal access controls.

Your Rights and Choices

Players in Australia have several rights concerning their personal data, ensuring control over their information.

Right to Access: A person can request a copy of the personal information we hold about them.
Right to Rectification: If any information is inaccurate or incomplete, a player has the right to have it corrected.
Right to Erasure: A person may request the deletion of personal data, subject to our legal and regulatory retention requirements.
Right to Object: A person has the right to object to the processing of their data for direct marketing purposes.

To exercise any of these rights, please contact our support team through the official channels.

Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on a device that help us remember preferences and understand site usage. We use different types of cookies, including essential cookies for site functionality and performance cookies to analyse traffic. Players can manage cookie preferences through their browser settings, though disabling certain cookies may affect platform functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify players of any significant changes by posting the new policy on this page and, where appropriate, through other communication channels.

Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please reach out to our customer support team. Queries can be directed through the live chat feature or the support form on the website for a prompt response.